Returns & Exchanges

Return Policy

Unopened products can be returned free for FULL refund to the original payment method if request to return is made with in 30 days of date of product delivery and it is shipped to us with a valid tracking number with in 30 days of date of product delivery.

Opened or used products in original packaging can be returned for refund to the original payment method minus 20% restocking fee if request to return is made with in 30 days of date of product delivery and it is shipped to us with a valid tracking number with in 30 days of date of product delivery.

Customers are responsible for paying for the full return postage. Refund cannot be made until we have confirmed delivery of the returned product.

Before returning a product, customers MUST notify us with their order number to obtain a Return Merchandise Authorization (RMA). 

Valid Tracking Number - when the shipment can be tracked both at the country of shipment origin and at the country of shipment destination.

Products NOT eligible for return or exchange

Exceptions:

  • Order is cancelled subject to our Cancellation Policy
  • Product is defective on arrival (DOA) and subject to our Defective On Arrival (DOA) Policy returns

Headphones and Earphones (all types) - Unopened - acceptable. Opened - NOT acceptable. See other exceptions above.

Masks (all types) - all sales in this category is FINAL. See exceptions above.

Power Banks (all types) - Unopened - acceptable. Opened - NOT acceptable. See other exceptions above.

Defective On Arrival (DOA) Policy

All DOA products are eligible for replacement product after claim has been confirmed. You may be required to return the product to us for validation of your claim. Notify us with in 15 days of date of product delivery if the received product is defective on arrival. All DOA products MUST be shipped to us with a valid tracking number with in 30 days of product delivery. 

We will refund customer any customer paid shipment cost for return of a confirmed DOA product to us up to our quoted premium shipping cost.

Cancellation Policy

All orders can be cancelled in FULL or PART within 12 hours of placing the order if it has not been shipped. Notify us of your intention with your order number. Include the SKU(s) of the product(s) you would like to cancel if you choose to cancel only a PART of the order.

Customs Import Duties and Taxes Policy

Customers are responsible for any customs import duties and taxes that may apply. We are not responsible for delays due to customs.